Returns & Exchanges

Due to the perishable nature of our products and strict liquor licensing regulations, we offer returns or replacements on items that arrive damaged or incorrect. Please notify us within 48 hours of delivery to ensure a swift resolution for your order.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, carefully check your bottles and packaging for any signs of leakage, breakage, or incorrect items before opening the seals.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photographs of the damaged or incorrect goods to initiate a claim.

• 3.
  Await Authorization

  Our team will review your request within 24 business hours and provide a return authorization number or approval for a direct replacement.

• 4.
  Receive Refund or Replacement

  Once approved, we will either dispatch a replacement bottle immediately or issue a full refund to your original payment method within 5-7 business days.